Frequently Asked Questions (FAQ)

How long does delivery take?

The shipping time is usually 3–7 business days from dispatch. Before that, we prepare your order within 3–5 business days for shipping.

What are the shipping costs?

€1.90 per order. For orders of €79 or more, we ship free of charge.

Where do you deliver?

To Germany, Austria, and Switzerland.

Are there additional fees?

We ship from a country outside the European Union. Upon import, customs duties, import fees, taxes, and handling fees from the carrier may apply. These costs are not included in the purchase price and are the responsibility of the recipient.

Which payment methods are accepted?

The available payment methods will be shown to you during the checkout process.

Can I cancel my order?

After the contract is concluded, your order is automatically transferred to our fulfillment partners. Therefore, we cannot guarantee a subsequent cancellation.

Your statutory right of withdrawal remains unaffected: you can cancel the contract up to fourteen days after receiving the goods. If the goods have already been shipped, the return process will be handled via a return shipment.

How do I return something?

First, write us an email at support@findenela.com. We will then provide you with the valid return address.

Send the goods exclusively to this address and exclusively with tracking that shows the sender and recipient addresses.

You bear the direct costs of the return. We do not offer free returns.

Are there items excluded from the right of withdrawal?

For sealed hygiene items (e.g., underwear, swimwear, hosiery), the right of withdrawal expires once you remove the seal. As long as it is intact, you can also return these items.

How can I reach support?

By email at support@findenela.com. We will respond as quickly as possible.